All orders are processed for shipping between 2–5 business days, unless otherwise noted on the website. We primarily ship through USPS. USPS usually delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped. This excludes pre-order shipping timelines. Pre-order shipping policies will be defined within pre-order communications.
Commonsensical Spa is not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through Customs. We have no control over how long this process takes.
Refunds / Exchanges
Due to the nature of our products, we cannot accept returns/exchanges. Remember, Commonsensical Spa products are 100% handmade and natural therefore variation is bound to occur, like slight changes in color. However, if you product arrives damaged or not at all, we will gladly issue shop credit or send you a replacement. Refunds are handled on case by case basis. If you are not satisfied with your purchase, please contact us at firstname.lastname@example.org! We would love the opportunity to hear your feedback and make things right. We love a happy customer!
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal. Sales tax is required on orders shipped within the state of Texas State at the local tax rate.